CIOP Terms & Conditions

For Classroom & Online Programs

A. Enrolment

A1. It is hereby advised to the participants that you shall completely evaluate the suitability of the course before joining the program. The fee once paid is neither refundable nor transferrable.

B. Program Fee

B1. The fee for both the classroom and online training programs are the same.
B2. Program fee paid is valid for one year from the date of enrolment within which participants are required to complete the training, preparation and examination.
B3. Students approved for Easy-Monthly-Instalments (EMI) scheme shall provide the post-dated cheques (PDC) along with signature proof before the third session of the program.
B4. Students pursuing the program on EMI scheme will be able to appear for the CIOP Examination only after completing all the dues.

C. Deliverables

C1. The CIOP program deliverables are (1) One Reference Book (2) Access to LMAS for 6 months (3) Classroom / Online training as applicable (4) CIOP Examination Credit for one attempt (5) CIOP Certificate Softcopy on successfully passing the CIOP Examination (6) CIOP Certificate Hardcopy will be mailed through courier (7) Personalized CIOP Golden Seal for use in social media and profiles and (8) Lifetime CIOP Credential URL for LinkedIn.

D. Communication

D1. All requests related to CIOP program shall be communicated to our Certifications Manager at certifications@fhyzics.net and no requests shall be entertained through phone or social media.
D2.As Fhyzics’ program participants both corporates and individuals are from across the globe, Fhyzics takes measures to be in compliant with various data protection and privacy laws especially GDPR of EU. Hence, Fhyzics doesn’t form WhatsApp group or any other group that results in the compromise of contact details.

E. Training

E1. Classroom trainings are offered either at Fhyzics’ facilities or at hotels in the respective cities. Due to COVID as a precautionary measure, the classroom programs are scheduled only during 2022. The dates will be announced later.
E2. Fhyzics has the right to assign any faculty to the program, who meets our stringent quality standards with relevant education and experience in the domains of supply chain management and procurement.
E3. Due to administrative reasons classes may be scheduled or rescheduled with 2-days advance notice.
E4. In case of situations beyond our control such as power outage or internet failure or act of God, the classes may be cancelled at the last moment, which will be duly informed immediately to the participants as soon as we are aware of the situation.
E5. For administrative reasons, Fhyzics may change the program date or time to suit the availability of the faculties or trainers.
E6. The online programs are delivered through GoToWebinar, Teams and WebEx. The participants are requested to use a system which is compatible with these platforms.
E7. The participants are requested to join the classroom or online sessions at least 5 minutes before the commencement of the session.
E8. Additional sessions conducted will be informed well in advance (3 days) and the participants need to plan accordingly.
E9. In case if a participant misses a session, he/she can review the classroom presentation and notes available in the LMS.
E10. The classroom discussions are not recorded either in video or audio format. Also sharing the classroom discussions in any form is strictly prohibited.

F. Safety & Security

F1. The participants shall take care of their personal belongings and valuables in a safe manner at all times and Fhyzics is not responsible for any losses or damages.

G. Reference Book

G1. The students who bought the hard copy and would like online copy of the material or vice versa are available on additional cost.
G2. Fhyzics Certification team makes immediate arrangement for the material on enrolment. But we don’t have any control over the shipping companies. Any delay in extraordinary circumstances are beyond our control.
G3. During COVID times, due to shipment disruptions, the participants would be provided with the online access for the reference books with Fhyzics’ logins.
G4. During the program, the respective faculties may recommend several books for the benefit of the students. These may not be necessary to pass the CIOP examination but would be certainly helpful to master the field. Please note that these books will not be provided or sold by Fhyzics.

H. Shipments

H1. In case of international shipments, the applicable courier charges shall be paid by the participant at-cost to Fhyzics.
H2. In case of international shipments, the applicable customs duty shall be paid by the students to the shipping company.


I1. The classroom link and the LMAS link provided to the participant is only for individual use and shall not be shared with others to avoid self-locking of the portal.
I2. The presentation and other notes available in the LMAS are the Intellectual Property of Fhyzics Business Consultants Pvt. Ltd. hence it is available only during the duration of the course. The participants are advised to take suitable notes for any future reference.
I3. LMAS access is provided for a period of Six Months from the date of enrolment and any additional period of access is available at a fee.

J. Examination

J1. CIOP Examination is an online, proctored, closed-book, multiple-choice examination with 180 questions based on IMBoK v3.0. Each question has 4 options, and the participants need to select the most appropriate answer. There are no negative marks. The result of the examination will be communicated to the participant within ONE business day. The result will be informed to the organisation in case of sponsored candidates.
J2. CIOP candidates shall adhere to the CIOP Examination Guide during the online, proctored examination.
J3. The examination credits are for one attempt only. In case of a students unsuccessful attempt, there will be a retake fee.
J4. In case of unsuccessful CIOP Examination, the candidate can retake the examination after 30 days from the date of the immediate previous attempt.
J5. Participants shall take the CIOP Examination within 6 months from the date of course completion.

K. Certificate

K1. Participants will receive the CIOP Certification on completion of the program and there is no course completion certificate issued.

L. Disclaimer

L1. Fhyzics will not be liable to compensate or reimburse the cost incurred by the participants, including the opportunity cost due to last minute program cancellations. 
L2. The candidates are hereby advised Fhyzics does not offer Job Assistance or Job Guarantee post the completion of the program.
L3. As part of our continuous improvement initiatives, Fhyzics changes or restructures its programs for the benefit of its participants without prior notice. And the current participants will be duly informed well in advance.
L4. To better structure this course and to provide better clarity and customer service to the participants, Fhyzics reserves the right to amend this Terms and Conditions as and when it deems fit.


M1. The presentations used in the CIOP program are the Intellectual Property of Fhyzics Business Consultants Private Limited. The online or classroom programs can neither be recorded nor photographed. Sharing, transmitting and copying in any form is strictly prohibited.

N. Legal

N1. All disputes / differences / controversies of whatever nature between Fhyzics Business Consultants Private Limited and any participant / participating organisation and the said arbitration shall be governed by the Arbitration and Conciliation Act 1996. The place of arbitration shall be Chennai only.
N2. In all cases where “Court” has jurisdiction to entertain, try and dispose of matters governed by and/arising under or taken under any provision of the said Act, the party/ies shall take/institute such proceedings in an appropriate Court in Chennai, India alone to the exclusion of all other courts in the rest of India.
N3. All disputes, differences and controversies between the parties not covered under clauses A & B herein above shall be filed in and settled exclusively by the Courts in Chennai, India alone.

P Feedback
P1. Participants shall give their feedback or grievances about the session only through the Feedback Form.
P2. If the above issue is not addressed within 10 business days, it can be escalated to the Certifications Manager by emailing to certifications@fhyzics.net.
P3. If the issue is not resolved by the Certifications Manager within the 7 business days, it can be escalated to Principal Consultant, SCM by emailing to pc@fhyzics.net.
P4. Raising issues or feedback during the session is prohibited and not useful. First, the faculties will not be able to solve the issue. Second, both faculty and students will lose the useful session time.

Q Data Privacy
Q1. As Fhyzics works with the various international bodies, we are compliant with the data protection laws.
Q2. The personal data such as Name, Email, Phone Number, Address etc. are used only by Fhyzics and its service providers to communicate with the client and will not be shared with any other parties.
Q3. Fhyzics will not share client or program participants details with others either through physical or electronic media.
Q4. Fhyzics discourages client and program participants NOT TO collect or share their personal data with others in a classroom or online meeting platforms or social media platforms (WhatsApp, LinkedIn etc.) and Fhyzics will not be liable for any consequences arising out of such activities.
Q5. Fhyzics staff are not authorized to collect Credit Card, Debit Card and will not collect such details.
Q6. Your financial data protection is the responsibility of the respective payment gateway used by Fhyzics. In case of any compromises, Fhyzics is not liable rather the individual need to pursue with the payment gateway company.

R. Fhyzics Faculties Panel
Chandan Giri G
Gurunathan M
Madhanagopal Shanmugam
Pushpaveni Puttaswamy
Ramkumar Arumugam
Sathya Narayanan Kumar
Sathyanarayanan Subramanian
Suresh Kuttan
Shashank Jain
Shyam Singh
Venkadesh Narayanan
Vinay Naik

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